Lightng CRM

Terms of Service

These terms are the agreement between you (or the organisation you sign up for) and Celestris AI Pvt Ltd for using Lightng CRM. In short: your data is yours, use the product lawfully, paid plans renew until you cancel, and we're liable only within the limits below.

Last updated: 15 October 2026. Questions: hello@celestris.pro.

1. Accepting these terms

By creating an account or using the service you agree to these terms and to our Privacy Policy. If you sign up on behalf of an organisation, you confirm you have authority to bind it, and "you" means that organisation. You must be at least 18.

2. Your account

  • Keep your password confidential. You are responsible for activity under your account and the people you invite to your workspace.
  • Give accurate information, and tell us at once if you suspect unauthorised access.

3. Your data

You own everything you put into the CRM ("Customer Data"). You give us only the permission we need to host, process and display it to provide the service. We process personal data in Customer Data as your processor under the Data Processing Addendum, which forms part of these terms. You can export your data at any time and delete it by deleting your account.

You are responsible for having a lawful basis for the personal data you store and for the emails you send, including any consent your contacts' laws require.

4. Acceptable use

You agree not to use the service to:

  • send spam or unsolicited bulk email, or email in breach of anti-spam laws (such as CAN-SPAM, CASL, the EU ePrivacy rules or India's IT Act);
  • store or send anything unlawful, infringing, harassing, deceptive or harmful;
  • scrape, collect or process personal data in breach of a website's terms or of data protection law;
  • probe, overload or try to break the service's security, or access another customer's data;
  • resell the service, or use it to build a competing product.

We may suspend accounts that put the service, other customers or the public at risk. Where we reasonably can, we'll warn you first.

5. The AI assistant

Shelly is an AI system. Its answers are generated automatically and can be inaccurate or incomplete, so check anything important. Shelly changes your CRM only when you confirm a proposed change, and you are responsible for the changes you confirm. AI usage is limited by the credits on your plan.

6. Plans, payment and renewal

  • Paid plans are billed in advance, monthly or annually, through Razorpay. Prices are shown before you pay and exclude any taxes we must add.
  • Subscriptions renew automatically at the end of each period, at the price then in effect, until you cancel. We'll remind you before renewals where the law or your card network requires it.
  • You can cancel at any time from Billing. Cancelling stops the next renewal, and you keep access until the end of the period you've paid for.
  • Payments are non-refundable except as set out in our Cancellation and Refund Policy.
  • We may change prices with at least 30 days' notice. A change applies from your next renewal.

7. Free trials

A trial gives access for the period shown at signup. It ends automatically; you are not charged unless you choose a plan.

8. Ending the agreement

You can stop using the service and delete your account at any time. We may end or suspend the service for a material breach of these terms that you don't fix within 14 days of notice, or immediately where the law requires it. Before your data is deleted, you can export it.

9. Availability and changes

We work to keep the service available and secure, but we don't promise it will be uninterrupted or error-free. We improve the product continually and may change features. We won't make a change that materially reduces the core features of a paid plan during a period you've paid for.

10. Third-party services

Features that connect to other services (your mailbox, LinkedIn, Gmail, payment providers) are subject to those services' own terms. You are responsible for complying with them.

11. Warranty disclaimer

Except as expressly stated in these terms and to the extent the law allows, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence. If you are a consumer, you keep any rights your local law gives you that cannot be excluded.

13. Indemnity

You will defend and compensate us against third-party claims arising from your Customer Data or from your breach of section 4.

14. Changes to these terms

If we change these terms materially, we'll notify account owners at least 30 days before the change takes effect. Continuing to use the service after that means you accept the new terms. If you don't, you can cancel before they apply.

15. Governing law and disputes

These terms are governed by the laws of India, and the courts of India have jurisdiction, without prejudice to any mandatory consumer protection rights you have in the country where you live. Before going to court, please email hello@celestris.pro. Most problems are solved quickly that way.

16. General

These terms, the Privacy Policy, the Refund Policy and the DPA are the whole agreement between us about the service. If a part is unenforceable, the rest still applies. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these terms without our consent; we may assign them to a successor of our business.